PREAMBLE

1. These general conditions of sale are agreed between Funerária Saudade Animal, Lda, with registered office at Viela 1º de Maio, 12 Infias Vizela, tax identification number 517121468 and contact +351 910056719, hereinafter referred to as "Saudade Animal" and the people who wish to make purchases through the website www.saudadeanimal.pt hereinafter referred to as "User".

2. The parties agree that purchases made through the website www.saudadeanimal.pt shall be governed exclusively by this contract to the exclusion of any conditions previously available on the website.

 

ARTICLE 1 - OBJECT

1. The purpose of these general terms and conditions of sale is to provide and define all the information necessary for the User on the terms of ordering, sale, payment and provision of service or delivery of purchases made on the website www.saudadeanimal.pt.

2. These conditions regulate all the steps required to place the order and guarantee the follow-up of this order/service provision between the Contracting Parties.

 

ARTICLE 2 - ORDER

1. The User places their order by completing the purchase process presented on the website www.saudadeanimal.pt, adding the product(s) or service(s) they wish to order to their shopping basket.

2. To send your order, the User must:

a) Register on the website www.saudadeanimal.pt, providing the information requested there.

b) Logging in (providing a combination of e-mail and password chosen by the User when registering).

c) Complete the information and choose the options that are made available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and name that you want to appear on the invoice for tax purposes).

3. The final confirmation of the order by the User is tantamount to full and complete acceptance of the prices and description of the products/services available for sale as well as these General Conditions of Sale which shall be the only ones applicable to the contract thus concluded.

4. Saudade Animal will honor orders received online up to the limit of available stocks. If the product/service is not available, Saudade Animal undertakes to inform the User as soon as possible. 

5. The data contained in the invoice is the sole responsibility of the User. Once an invoice has been issued, it cannot be reissued with changes.

6. Orders are valid for 15 (fifteen) days, unless the order is registered under a promotional campaign that sets a different deadline, and it is not possible to guarantee the provision of the service, prices, discounts, promotions and offers beyond this period. If payment is not received by our services within this period, the order cannot be validated. Any money received after this date will be refunded or used for a new order.

 

ARTICLE 3 - ORDER

1. On the website www.saudadeanimal.pt, Saudade Animal offers the User the following payment methods via Easypay - Instituição de Pagamento Lda:

a) Credit card (Visa, Mastercard);

b) Multibanco reference;

c) Transfer;

2. In the case of payment by credit card, the User's card will be charged immediately after confirmation that the goods have been dispatched. If some of the products ordered are out of stock, their value will be credited to the User's card after the order has been closed. 

 

ARTICLE 4 - DELIVERY/AVAILABILITY AND CONSUMPTION

1. Orders will be delivered within 15 working DAYS of placing the order. Delivery will be made by the carrier to be indicated.

2. Shipping costs may be added to the order, depending on the location

3. The service will be made available once payment has been confirmed. 

 

ARTICLE 5 - PRICES

1. Prices are to be understood in Euros, including taxes and duties, taking into account the VAT in force on the date of payment of the order.

2. If there is an increase in the price of any product/service, the User will be informed immediately and can choose to receive their order (paying the difference) or cancel it. 

 

ARTICLE 6 - CANCELLATION AND RETURN

1. The cancellation or return process is handled on a case-by-case basis by Saudade Animal. The request must be sent in writing to the contact e-mail address geral@saudadeanimal.pt within 7 days of placing the order, and the instructions for cancellation or refund of the amount paid and/or return of the goods will be answered and defined by Saudade Animal by the same means of communication.

2. Whenever possible, the return should be made by the same means of payment, but if this is not possible, the user must provide proof of payment and proof of account or card ownership in order for the return to be made by Bank Transfer.

3. Saudade Animal undertakes to reimburse the User within a maximum of 10 days.

4. Returned products must be in saleable condition, i.e. in the same condition in which they arrived in the User's hands, without any anomaly or damage.

5. If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the conditions for adjustment will be indicated by Saudade Animal.

 

ARTICLE 7 - PRIVACY POLICY

Your data is processed in compliance with the legislation on the protection of personal data. This data, which is subject to computer processing, will be included in Saudade Animal's database(s) and is intended for the registration and presentation of other products and services, as well as institutional information, to be made available by Saudade Animal. Their provision is optional and you are guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, in person or in writing, directly to the address on the home page of this website.